The Warm Cosy Nest - Privacy Policy

At The Warm Cosy Nest, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

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1. What Information We Collect
When you book a consultation or use our services, we may collect the following personal data:

• Your name and contact details (e.g., email, phone number)

• Your child’s name and age (if provided for consultation purposes)

• Details about your child’s sleep habits and routines

• Payment confirmation details (processed via bank transfer)

• Any additional information you choose to share with us during consultations

2. How We Use Your Information
We collect and process your data to:

• Provide our sleep consultation services

• Communicate with you about your booking, consultations, and follow-up support

• Improve our services based on anonymised feedback and trends

• Ensure legal and regulatory compliance

3. How Your Data is Stored & Protected
We take your data security seriously and ensure that:

• All personal data is stored securely and only accessible to authorised personnel

• We use trusted third-party services for scheduling and video calls (e.g., Calendly, Zoom)

• We do not sell, trade, or rent your personal information to third parties

4. Who We Share Your Information With
Your data may be shared with trusted third-party service providers for essential business operations, such as:

• Scheduling platforms (e.g., Calendly) to manage bookings

• Video call providers (e.g., Zoom) to conduct consultations

• Email providers (e.g., Gmail) for communication purposes
  We ensure these third parties comply with strict data protection standards.

5. Your Rights Under GDPR (the UK General Data Protection Regulation)
If you are in the UK or EU, you have the right to:

• Request access to your personal data

• Request corrections to inaccurate information

• Request deletion of your data (subject to legal requirements)

• Withdraw consent for data processing where applicable
  To exercise any of these rights, please contact us at [Insert Email].

6. Retention of Data
We retain personal data only for as long as necessary to provide our services and comply with legal obligations. Once no longer needed, we securely delete your information.

7. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on our website, and we encourage you to review this page periodically.

By using our services, you agree to this Privacy Policy.